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Refund Policy
Our policy on refunds, cancellations and billing.
1. Non-Refundable Fees
As we provide digital educational services, all tuition fees are generally non-refundable once classes have been scheduled or delivered.
2. Duplicate Payments & Billing Errors
In the case of a duplicate payment or a billing error, the student or parent should contact us within 7 days. Eligible refund requests will be reviewed and processed accordingly.
3. Cancellation of Classes
If you wish to discontinue classes, please inform us in advance so we can stop scheduling future lessons and avoid any further charges. Any classes already delivered or scheduled prior to notice remain non-refundable.
4. How to Request a Refund
To request a refund for an eligible duplicate payment or billing error, please contact us via WhatsApp or email with your payment details and a description of the issue. We aim to respond within 3-5 business days.